Customer Reviews & Stories

My son was visiting from Michigan and our car started running poorly. He was able to get the car to them and they did a computer diagnostic and drove the vehicle. They found nothing to be wrong and charged us less than they had estimated for the diagnostics. It may have been bad gas or something clogged in the fuel filter but runs fine now. We were at their mercy and they were honest. Thanks!

— Google User Review

I'm not a frequent Yelp reviewer, but the service at Augusta & Paulina is outstanding.
Every time I've brought my car in, they have diagnosed the issue that same day and for a very fair price with no unnecessary up-sells. Yesterday (Sunday), my car broke down out in Maywood, and I had to leave it there overnight. First thing Monday morning, I called Augusta & Paulina. They arranged a tow (only $125!) and gave me the honest assessment that my car will continue breaking down rather than trying to continue to sell repairs. Now, they are allowing me to leave my car there for a couple days until the person I am selling it to is able to pick it up.
I highly recommend this shop, Aurelio and company are class acts. Keep up the good work!

— Yelp User Review

Honest guys, always trying to help and very honest. If I knew them before they would have took care of my previous car too.

— Google User Review

This place is awesome. The service is wonderful and they always get me in right away. Their work and prices are great too. The people working there are so friendly. I have been there a few times already and it's definitely my new go to place. They don't hassle you or try to take advantage. It's an all around great shop with quick service.

— Yelp User Review

These guys are the best! This is the third time they've fixed up work that another shop did...they even helped me figure out warranty information. I'll never go to another shop again!

— Google User Review

My check engine light went on because some faulty sensors. Aurelio checked it out and found out the sensors were fine and the wiring was fine. The light went off when they reset the computer and my 2001 Honda Civic was good to go again! Thanks Aurelio for saving me a ton of money. Will be coming back here in the future for sure.

— Google User Review

So nice and thorough 

— Google User Review

This is the 2nd time I've taken my Civic in to Augusta and Paulina - and I'm just as happy as the 1st time. I had a few things going on, but because we're getting ready to sell it, we didn't want to invest in a total fix. They walked me through what they could do to get the car in sellable condition and didn't try to upsell me on anything. And, I had an expired license plate, so they kept my car on the lot for four days until I could pick it up so it wouldn't get ticketed on the street. Really great, trustworthy service. Definitely recommend!

— Yelp User Review

The team at Augusta and Paulina has always been very fast, professional and fairly priced whenever I go there. I started going to them because my sister lives in the area (I live in Oak Park) and now my whole family relies on them with anything we need done on our cars. It is nice to have such a dependable team as your mechanic. Helpful?

— Google User Review

Have gone to them twice and was very pleased both times. I was pretty sure I knew what was wrong with my car the first time, and they were the only place I called that took the time to look up the book estimate for that job. I ended up being correct, and the price they gave me was in line with their estimate...they even told me to bring my own antifreeze for them to use to save money. ) 

— Google User Review

These guys are fantastic. They are ultra-competent, straightforward, and nice. They do quality work, and their prices are good. I have a high degree of confidence in them, and I'm lucky they're right in the neighborhood.

— Yelp User Review

Taken my 1985 collectible here for years. Aurilio always treats me right, goes out of his way, always honest, good at communicating. These guys know cars and do it right.

— Google User Review

aurelio estrada is a nice guy. he listens and is willing to work on non-yuppie cars. mine is a 20 year old corolla. she needs a little help once in awhile and aurelio tries to keep the tab as low as possible. a LOT of the other shops in the wicker park/ukie village area are not. thanks aurelio!

— Yelp User Review

These guys are the best! I've been bringing my (occasionally troublesome) Cavalier here for about a year and they have always treated my car and I wonderfully!
From finding a financially feasible way to deal with the handful of issues that came with it when I purchased it to its recent tricky engine light problems that required multiple visits, they have been amazing. The pricing is fair, the work is quality, and as I found out with my engine light issues: they're happy to take a second look and make sure that they get it right if any issues persist after a visit. Also, I've never felt that I've been taken advantage of due to my lack of car knowledge, as I have with past repair shops. In fact, the guys at Augusta & Paulina have saved me money by letting me know in my initial visits that certain fixes I thought I needed were actually unnecessary. Once again, they are amazing! I'm happy to have found a reliable and trustworthy team to work with to keep me and my car on the road. And less relevant, but I'm also impressed that they recognize me when I walk in, even if it's been a while and I'm wearing a wig, haha. :) 

— Google User Review

I have lived in the neighborhood for a few years and I have needed the help of these mechanics a few times. They always find time to take a look at the issue with or without an appointment. I feel that they are very honest and try to explain the details of what needs to be done. I recommend them without a doubt!

— Yelp User Review

Great experience, every single time. Even when I think my question/problem/request is the most ridiculous thing ever, they are nice, friendly, patient, and extremely helpful. I have been taking my car here for the past year and will continue to do so. My husband has started taking his here too. I am so glad I found such a great HONEST mechanic to use for everything! 

— Google User Review

I cannot be more fortunate to live across the street from a reliable and HONEST mechanic. These guys are not only friendly and fast, but they definitely know what they're doing. We have taken our car here for simple services such as oil changes and brakes, as well as more complex jobs like alternator repair. Why honest? Three times, the battery went out in my car post replacement (no fault of the mechanic..car just sucks). These guys fixed it every time. They did their best to try and find the root of the problem, and best of all, they didn't charge the latter 2 times because of their determination to find the real problem.
They are incredibly reasonable. Good mechanics are hard to find, so I will definitely continue to give them my business.

— Yelp User Review

This place is awesome. The service is wonderful and they always get me in right away. Their work and prices are great too. The people working there are so friendly. I have been there a few times already and it's definitely my new go to place. They don't hassle you or try to take advantage. It's an all around great shop with quick service.

— Google User Review

So I neglected my brakes at little too long and it was time to get them fixed. My vehicle is no longer under warranty so I decided to skip the dealer this time around. I chose this place because they have good Yelp reviews and the location is convenient for me. Plus I feel good patronizing a small neighborhood business instead of a dealer. The job was done on time and the price was within the ballpark for such a job.
They also did some extra work without charge. Someone sideswiped my rear bumper and part of it was loose. The mechanic put in a couple of screws to tighten it so it would flap around when I drove. A quick fix that is really appreciated until I get to a body shop.
I also had an oil change done. My car takes synthetic oil and the price here was comparable to what a Jiffy Lube charges even with a coupon. I will definitely be back here and would recommend this shop.

— Yelp User Review

My ride is getting fixed up right this very minute. when I dropped it off, Robert let me use his screwdriver to fix replace my own spark plug wires, distro cap and rotor, right there in his garage area. awesome! all the reviews are true: he's incredibly patient, knowledgeable and honest. two very enthusiastic thumbs up.

— Google User Review

My significant other and I have been going to Augusta & Paulina for over 3 years now, so this review is way overdue. Aurelio and the rest of the staff have helped us with everything from basic oil changes to more complicated work on the brakes, hydraulics, door locks, etc. Needless to say, they have done great work in keeping our cars running. We used to live nearby, but we always come back despite moving across town because they're dependable and honest. Their prices are also reasonable. We couldn't ask for better people whom we trust to take care of our cars.

— Yelp User Review

Quick, fair, and affordable. I couldn't ask for more.

— Google User Review

I have been a customer for 5 years when I lived in the Chicago land area. I recently relocated to Charlotte and I am hoping I can find a mechanic at the same caliber as they are- they are RELIABLE and most importantly HONEST. I have had some of the simplest work completed like oil changes to more complex things and they always call to let me know what the diagnostic work up shows and if I would like to proceed with the work. They are incredibly reasonable in their prices and if they can't do the work for you, they always send me to reliable recommendations. I have always dealt with Aurelio and he couldn't be nicer. I brought my car in for an all around look over since I was driving long distance. I thought my car was making a 'weird noise' so I called the shop and asked Aurelio if he can drive around the block with me to make sure everything sounded okay. Immediately he was willing to do so and turns out everything was fine with my car and it made the long distance trip. I can't say enough wonderful things about the customer service of this auto shop and how wonderful it has been dealing with them for all of my car issues. I highly recommend them if you are in the Ukrainian Village area.

— Yelp User Review

Thank You for the amazing service. Arellio (sp?) and your mechanics are very honest and really helped me out when the Toyota dealership tried to create a problem that wasn't there! I will be back and I will recommend friends that need the service. 

— Google User Review

I live just down the street and never thought to come here until I Yelped oil change services in my area. It can be easy to overlook, but I'm so glad to have found them!
My oil change was quick and very reasonably priced. I also went back to get a brake change a few weeks later - also very reasonably priced, and they finished the job in a few hours. They were really friendly and accommodating to my schedule. They also honored a $25 coupon I received via email, which was totally rad.

— Yelp User Review

I brought my new used Miata in for the timing belt, water pump, and to flush the radiator. Prices were inline with what I'd expect from a good mechanic's shop. Their communication was top notch. Aurelio was pleasant each time I called and they were able to have the car ready in the time frame quoted originally. I plan to use then again and would recommend to friends.

— Google User Review

Wonderful costumer service. It's so hard to find a place where you trust the mechanics and they go above and beyond. A previous car shop caused some damage to my car with their shotty with and at augusta they took pictures and emailed them to me, gave me a timely estimate, and helped me go through my best options.

— Yelp User Review

Been using these guys since I moved to Chicago about 6 months ago. Two oil changes and a set of brakes. They're professional and accessible because they actually answer email. I trust them.

— Google User Review

I came here a while ago to get my passenger side window put up and then followed to have the electrical issue that was preventing it from going up, fixed.
I have been having problems with my car not starting. By the time someone comes to jump my car or by the time a tow truck gets to my car, my car starts. So I brought it back here, knowing how nice they were and trusting them.
Unfortunately we can't figure out what the heck is wrong with my car, but the moral of this story-and why I love this place so much- is that they weren't going to quote me on things they aren't sure are causing the problems. They are reliable and honest.

— Yelp User Review

It was one of those mornings where you drive into a bush because you blew a tire on a pothole. The personnel were very friendly and made a rough start to the day better. They offered affordable pricing and a very quick fix. They were so friendly and accommodating that I asked for an oil change while they were at it! They also checked the air pressure in my other tires to make sure that I would reduce the risk of another blowout. Very happy. Hopefully, I won't be back for a flat. But they will certainly be my new destination for routine maintenance. 

— Google User Review

We have been bringing our car here for almost 3 years: oil changes, brakes, you name it. They do a great job being straightforward on the main issue and possible fixes and never try to sell anything additional or unnecessary. We have an older vehicle that has required fixes all across the board and they have done a great job. Even when a previous brake fix started making strange sounds several months after the job, they took it back and fixed the issue for free.
The gentleman we always deal with, Aurelio, is wonderful! He is very personable and after going there for a few years now has come to know us by name/car (debatable as to whether that's a good thing or not, haha)
Appointments are usually very easy and quick to get. 100% trust in their services.

— Yelp User Review

I took my VW Golf in for an oil change and also inquired as to whether I needed a cooling system flush, which is what I'd been told on a recent visit to the VW dealership (poor decision). I'd expect most shops to take advantage of the opportunity and just do the work, but these guys told me it was unnecessary, saving me some dough. Will definitely be back.

— Google User Review

This place is the best! I have taken my car here multiple times and they have always been able to fit me in that day. They fixed my brakes last year and they came with a three month warranty. Well, three and a half months later my brakes gave out again and they fixed them again at no charge! This is one of the most affordable service shops I have been to and they are the friendliest.

— Yelp User Review

Got a new battery installed here after my old one got drained out due to non usage. They quickly took my car in and returned it on the same day. Overall I had a good experience. 

— Google User Review

I was desperate with my emissions fail and needed to figure out the O2 sensor. They really helped me out and put a lot of effort in to figure out the issue. They were very good with explaining everything to me but I honestly can't remember now.
In the end, after 2 days of leaving my car there, they told me to come by to pick up the car and to drive it for 30 minutes on the freeway, then take it for retest. It passed! Thank you for your wonderful service!

— Yelp User Review

Augusta and Paulina Auto Repair did a great job for me. They were super courteous, explained what went wrong with my car, explained the pricing, and got the work done quickly for a fair price. My Hyundai suddenly started sputtering and the check engine light started flashing only a few days after I moved to the area and I'm so glad they were nearby. I would also add that they seem to treat their mechanics well. This happened just before the Labor Day weekend and the shop was closed both Saturday and Monday. Personally, I'm glad that the guys working there got to enjoy the long weekend, even if it means I have to wait an extra day or two on my car.

— Google User Review

Just had exhaust work done there I am a dog walker in the area and have stopped in and talked to the manager arilio a few times about a few car issues I was having a was very helpful and careing even before I spent a dime their I had work done today and am very pleased with the job the price his friendliness the whole experience at this place is I don't know just awsome would and will recommend this place to anyone thanks Guys!!! First time I think I ever left a car repair shop and did not feel violated A great feeling to be able to trust someone!!!

— Yelp User Review

I've been here a few times for oil changes and a repair. I have always had a great experience. Very flexible and helpful and give you an honest and fair quote. Definitely going to continue coming back here!

— Google User Review

Ok. I waited until i had two experiences with this mechanic. This place is fantastic. My only regret is not finding them sooner! The mechanics do great work and the manager, Aurelio, is very knowledgeable and nice. They do not fix what isn't broken, they warranty all their work, and their pricing is fair.
I've done one scheduled repair and one emergency repair. The scheduled repair was done on time and exactly what was quoted. The emergency work - i hobbled my mostly disabled car to them this week. they were PACKED with pre-holiday weekend repairs. but were able to look at it within a day and had it ready to pick up 24 hours later. given the extent of the repairs needed and memorial day weekend fast approaching, it was remarkable and so appreciated.
So nice to have a trustworthy, fair, and genuinely nice mechanic in the neighborhood!

— Yelp User Review

Love living near this place! Aurelio and his team are thorough, friendly, and quick.

— Google User Review

Amazing place! They squeeze you in, they’re honest, they’re communicative and helpful. Make stressful situations feel easy! Love them highly

— Google User Review

The team is always nice, quick and transparent! They do a great job for a fair price!

— Google User Review

My local garage. First time going in was for brake replacement. Fast service with fair prices, they called me with an estimate before doing the work. No upselling which was nice, and it was easy to make an appointment and drop off my car. Will definitely be coming back.

— Google User Review

Trusted mechanic for years now. Above and beyond service.

Aurelio even helped us make sure another out of town shop did not take advantage of us. An oil change and check-up before a long drive back quickly turned into a full suspension replacement. Aurelio reviewed the quote and called back 5 minutes later reassuring the repairs made sense and the quote was [costly but] fair.

— Yelp User Review